We use volunteers but expect to usually be able to dispatch your order within 3 working days.
If for any reason you’re unhappy with your purchase, for example due to damaged goods, you can return it to us in its original condition within 15 days of the date you received the item. This returns policy does not affect your Statutory Rights. To return an item first please email firstname.lastname@example.org with your invoice details and you will be provided with the appropriate postal address for your goods. Please note that you’ll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. As soon as we receive return of your order, we’ll refund the relevant part of the purchase price for that item together with shipping charge.
If you have any question regarding this or any of our other policies, please contact us.